Refund and Returns Policy

Thank you for shopping at pelor.top, owned by Laughlin. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

30-Day Return Policy

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be unused, unworn, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

Eligibility for a Return

To be eligible for a return:

  • The item must have been purchased directly from pelor.top.
  • The item must be in its original condition (unused, unworn, unwashed).
  • The item must be in the original packaging with all original tags, labels, and accessories attached.
  • You must have the receipt or proof of purchase.
  • Some items are non-returnable, including (but not limited to) gift cards, personalized items, and intimate apparel for hygiene reasons, unless they arrive damaged or defective.

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our customer support team at [email protected] or call us at 512-423-0173 within 30 calendar days of receiving your item.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send back your item. Please do not send your item back without an RMA number, as it may delay or prevent your refund.
  4. Carefully pack the item(s) in their original packaging, include your receipt or proof of purchase, and clearly mark the RMA number on the outside of the package.
  5. Ship the item to the address provided by our support team. You will be responsible for paying your own shipping costs for returning your item unless the return is a result of our error (e.g., you received an incorrect or defective item). Shipping costs are non-refundable.

Refunds

Once we receive your returned item and inspect it, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on our inspection.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Exchanges

If you need to exchange an item for a different size, color, or a different product, please contact us at [email protected] to arrange the exchange. Exchanges are subject to product availability and the same eligibility criteria as returns.

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at [email protected] or 512-423-0173 with details of the product and the defect. We will provide instructions on how to return the item and will arrange for a replacement or a full refund, including return shipping costs, if applicable.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us: